Recent stories about 311

A beige phone with a sign over its number pad that reads "311 — Please lift the receiver and your call will be directly connected with 311."
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Audit raises questions about handling of 311 calls

New details revealed in a city audit of its response to 311 requests suggest users have identified a huge volume of services needed, but the city lacks clarity on whether it actually addresses these requests when it marks them as resolved.

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