
Scription plots growth in fast-food maintenance after US$7.85M investment
With a fresh US$7.85-million investment in hand, Justin Villiers said Scription is supersizing its predictive maintenance tech that boosts profit margins for both quick-serve food operators and the maintenance companies they rely on.
“The secret of how this all works is preventive maintenance,” Villiers, a co-founder, past CEO, and the current chief strategy officer for Scription, told Taproot. “When you pay maintenance workers per hour, they make the most amount of money when things break. It’s a bit of a broken model.”
Scription began in 2020 in Edmonton and has since opened offices in Calgary and Atlanta, GA. The American outpost is vital because most of Scription’s clients are there, Villers said. Those clients are quick-serve franchisees, including those who run McDonald’s, KFC, Taco Bell, Wendy’s, and Dave’s Hot Chicken (which opened its first Alberta location in March) locations.
Customers pay Scription a monthly fee for equipment maintenance services for their kitchen equipment, which makes money when working and costs a lot to react to and fix quickly when down. Villiers said Scription helps manage maintenance on a restaurateur’s behalf, because preventative maintenance cuts costs for owners and boosts the bottom line for maintenance companies.
“The owner-operator benefits from this program because they have fewer breakdowns, more preventive maintenance, and less money going into the system,” Villiers said. “So if less money is going into the system, is that hurting the service companies? Well, actually, the answer is no, because the margins are much better on preventive maintenance than they are on reactive maintenance. They can be almost twice as high.”
Scription’s latest round of seed funding joins US$2.5 million in pre-seed money the company raised in 2023. The new funds will be spent on growth, Villiers said. The announcement for the round also included the unveiling of new CEO, Gerritt Graham, who is an American startup advisor and former insurance executive. Villiers added that the Scription team is spread out. He’s based in Ottawa, the service team’s in Edmonton, the engineering team’s in Calgary, and business development is mostly in the U.S.
Back here in Canada, Villiers said Scription just closed its first domestic deal with the owner-operator of a McDonald’s.