'Best-of' lists give food businesses something to build on
By
Sharon Yeo
Being listed as one of Edmonton's best places to eat brings in customers, but converting that advantage into repeat traffic is the key, say some business owners.
Edify (previously known as Avenue Edmonton) has been publishing its Best Restaurants list since 2012, and the Top 100 Best Things to Eat or Drink in Edmonton from The Tomato has been around since 2013.
"It's part of the reputation-building part of the business," said Jeff Nachtigall, co-owner of Sugared and Spiced, which was named one of Edify's best bakeries in 2022 and saw its lemon tart reach 52nd on the Tomato's Top 100 in 2023.
"Edmonton has lots of good bakeries that make good stuff. When people are making a decision, they have it in their head that we're one of the top ones."
When the bakery's peanut butter marshmallow squares made the 2022 list, "sales went up about 12% to 15% over the year compared to the year before," Nachtigall said.
Being featured on the cover of Edify as 2022's Best New Restaurant was a boon for Tryst, a St. Albert wine bar that focuses on sharable small plates.
"In March, the floodgates opened," said co-owner and chef Zach Eaton. "We had an immediate boost in our covers and sales. Our numbers for that month went way up, almost 50% more than the month before."
Tryst had "pretty good reach in St. Albert," but Edify helped bring people in from Edmonton, Eaton said. Though sales tapered off the following month, guests continued to refer to Edify into the summer, he added. "It was cool to be featured that year because some people were only starting to go back out after COVID," he said. "We were the first place they'd been to in two years."
Eaton recognized it was up to the Tryst team to ensure guests would return following that initial visit. "You have to capitalize on that surge and capture as many people as you can," he said. "But we're pretty decent at getting them to come back."
Goldie Hazrah, proprietor of Monsoon Bistro & Bar, had a similar view. Monsoon's Tandoori lamb dish placed second on The Tomato's Top 100 list in 2022, but Hazrah knew it was the overall experience that would lead to repeat customers.
"The Tomato was a gift to us, it did bring quite a few people in," said Hazrah. "But I always tell my staff — nobody comes for the food. You can go anywhere for food. You want them to feel welcomed because if you don't give them that personal touch, there's no point."